Join Our Team

Developer

Developers are responsible for the overall application programming process of DCI's financial data processing products by accurately and efficiently writing and maintaining new and existing programs, including designing, coding, testing, and debugging program logic and writing program documentation using methodology and programming standards established by the Application Development Department. Developers are also accountable for maintaining, enhancing, and troubleshooting assigned applications, assisting in the design of new and existing DCI programs and systems, and providing implementation and programming support to internal departments.

Program Writing

• Writes structured application interface code from specifications conforming to established methodology and standards in approved languages.
• Writes program logic to meet specifications of applicable system/environment design.
• Codes, tests, debugs, and documents new, modified, and existing programs.
• Uses coding methods for specific programming languages to initiate or enhance efficient program execution and performance to reach optimum application and hardware utilization.
• Troubleshoots coding problems when necessary.
• Works within guidelines and specifications provided to meet programming assignment goals and objectives, accurately, within the established schedule.

Program Testing & Maintenance

• Thoroughly tests programs using an approved test plan and documents test results.
• Conducts unit tests of modified and existing applications.
• Maintains integrity of program logic and coding by establishing required checks and balances for operational control.
• Monitors programs for expected performance.

Program Documentation & Education

• Produces procedural program documentation to departmental standards as required.
• Participates in program code reviews to verify and ensure adherence to program specifications and established standards.
• Creates or revises program documentation, operation documentation, and/or user guides in accordance with established standards.
• Maintains current and up-to-date knowledge of system environment platforms and related operating procedures and standards.
• Understands and maintains programming standards and methodology established by the Application Development Department and DCI in all programs coded.

Programming Problem Solving & Needs Analysis

• Promptly responds to program errors and emergency problems encountered by customers and internal users.
• Investigates all problems and errors reported or detected in a timely manner.
• Takes appropriate action to correct problems discovered during application operation within established protocol.
• Analyzes end users data processing needs and develops user-oriented program solutions that will interface with existing applications in use.
• Assists in studying and analyzing data processing functions, methods and procedures and makes recommendations concerning the feasibility of revising existing programs or adapting new applications to data processing operations that will more effectively utilize resources.
• Translates detailed specifications and/or functional requirements into structured applications programs, scripts or network solutions.
• Provides input to Business Analysts and Customer Support staff to prolong system/application life or makes recommendation for timely program replacement.
• Provide implementation and programming support to internal departments.
• Assists in the coordination of implementation and training to support new programs/applications.

Other

• Assists Customer Support staff in solving complex program malfunctions and technical questions about applications when necessary.
• Provides assistance and back-up to other members of the Application Development Department.
• Recognizes programming/processing inefficiencies and recommends improvements to programming procedures to maximize system/program efficiency.
• Completes technical and organizational training as required to strengthen technical and organizational knowledge and skills.
• Ensures that personal work area and other shared departmental work areas are maintained in a neat and organized manner.
• Performs other related duties as assigned.

Job Requirements:

• One to three years programming experience. 
• Bachelor of Computer Science, Information Systems, or related degree, and/or
• Development and support skills in at least one system environment.
• Intermediate to Advanced knowledge of general client-server programming languages, methods and standards.
• General knowledge and understanding of financial data processing system design methods, techniques, and standards.
• Familiarity with all aspects of data processing and programming interrelations.
• Proficiency in writing/coding in one or more commonly used programming languages in DCI and financial data processing applications.
• Program design, testing, and documentation skills.
• Possesses sound analytical problem determination and problem-solving skills.
• Advanced PC operation skills, word-processing, and spreadsheet software proficiency, Microsoft Excel, Word, and Microsoft Office applications preferred.
• Effective planning, coordination, time management, and organization skills.
• Effective and appropriate face-to-face and verbal communication skills, as well as appropriate conduct of interpersonal relations.
• Effective communication skills in writing and speaking clearly and concisely.

Education

• Bachelor of Computer Science, Information Systems, or related degree and/or equivalent work experience.

Experience

• One to three years programming experience.

Banking Implementation Support Specialist

The Banking Implementation Support Specialist is responsible for ensuring the successful conversion of new banks to the iCoreGo Solution systems, maintaining close liaison with customers, and assisting banks in obtaining complete and satisfactory utilization of DCI services. They are also responsible for providing accurate and timely support to DCI customers regarding their questions and concerns about various DCI iCoreGo applications.

Ability to travel up to  50%.

Responsibilities

Bank Conversions

• Obtains and collects data from new client banks.
• Conforms and prepares data for submission to Programmers.
• Performs subsequent testing of data.
• Makes direct contact with client bank immediately following the conversion for consultation and training.
• Customer Support
• Receives, logs, and responds to telephone and email correspondence from DCI customers regarding questions about DCI products and reports.
• Strives to educate and improve customer knowledge and understanding of DCI iCoreGo Applications.
• Researches and resolves customer questions and concerns.
• Escalates application problems and concerns from customers to Senior level support or Development Team.
• Maintains customer Control Record changes; makes necessary revisions as authorized.
• Composes and provides input for User Documentation.
• Provides support to on-site Implementation Teams and Customer Relationship Managers.
• Provides back-up support for first level calls in all applications as needed.
• Ensures that personal work area and other shared Customer Service work areas are maintained in a neat and organized manner.
• Performs other related duties as assigned.
• Provides back up to all functions and duties performed by other Conversion Group staff.
• Ensures that personal work area and other shared departmental work areas maintained in a neat and organized manner.
• Performs other related duties as assigned.

Education Requirements

• Bachelor’s Degree in Business or related.
• Three or more years work experience for financial institution.
• Ability to travel at least 50%.

Position Requirements

• Must possess general knowledge of all areas of the banking industry and related financial data processing.
• Knowledge of bank compliance regulations.
• Advanced knowledge of financial computing applications and general PC operations.
• Thorough understanding of DCI operations.
• Excellent leadership skills and conduct of interpersonal relations.
• Excellent verbal and interpersonal communication skills, in person and through use of telephone.
• Advanced PC operation and testing skills, word-processing, and spreadsheet software proficiency, Microsoft Excel, Word, and Microsoft Office, and Windows applications required.
• Possesses sound analytical problem determination and problem-solving skills.
• Effective planning, coordination, time management, and organization skills.
• Effective and appropriate face-to-face and verbal communication skills, as well as appropriate conduct of interpersonal relations.
• Effective communication skills in writing and speaking clearly and concisely.
• Strong documentation and written communication skills

The Chief Operating Officer is the member of Executive Management that is responsible for maintaining and driving operational results within a company.  The COO works closely with the CEO and the CFO as well as other executive management team members.  The COO must be a skilled communicator, effective leader and driven businessperson who can spur company growth, maintain key operational procedures, create new processes, and ensure day to day operational excellence. This individual will be instrumental in customer interactions and customer relationships.

The COO will provide leadership and strategic vision to the organization.  They will bring operational, managerial, and administrative procedures, reporting structures and operation controls to the company.  The COO will effectively communicate and foster growth among the executive team and all employees. 

Responsibilities

• Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.
• Assist executive team members in creating, growing, and building an industry leading organization.
• Drive company results from both an operational and financial perspective working closely with the CFO, CEO, and other key executive team members.
• Set challenging and realistic goals for growth, performance, and profitability, and customer satisfaction.
• Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.
• Provide accurate and timely reports outlining the operational condition of the company.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Works with other c-level executives on budgeting, forecasting and resource allocation programs.
• Work closely with senior management team to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company.
• Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.
• Forge strategic partnerships and relationships with clients, vendors, banks, shareholders, and all other professional business relationships.
• Foster a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines.

Education Requirements

• Bachelor’s Degree in Business, Management Information Systems or related; MBA or Master of Science preferred.
• Seven to ten years work experience in banking, data processing, and customer services.

Position Requirements & Skills

• Possesses thorough understanding of all areas of the banking industry and financial data processing.
• Thorough knowledge and understanding of bank compliance regulations.
• Advanced knowledge of financial computing applications and general PC operations.   Effective customer services management and delivery skills.
• Excellent leadership skills and conduct of interpersonal relations.
• Effective planning, coordination, time management, and organization skills.
• Effective and appropriate verbal, face-to-face and written communication skills.
• Advanced PC operation skills, word-processing, and spreadsheet software proficiency, Microsoft Excel, Word, and Microsoft Office applications preferred.
• Regular travel to DCI client financial institution sites and remote DCI sites.

This position is located at DCI's corporate office in Hutchinson, KS. Relocation to the Hutchinson, KS area is necessary. 

The Customer Relationship Manager is responsible for maintaining close liaison with assigned customers to assist them in obtaining full and satisfactory utilization of services; schedules personal visits to assigned customers and acts in a consulting manner to improve and/or maintain a high level of customer satisfaction; performs additional training as needed and implements new services in client banks as appropriate.

Job Summary

• Makes scheduled customer visits at a minimum of a specified number of times per year.
• Consults with customers to solve problems, meet customer needs, and improve and increase the level of customer value and overall satisfaction.
• Responsible for negotiations and securing contract renewals.
• Performs Branch Support on new customer conversions.
• Supports customers (after conversion) to identify and resolve all process issues.
• Promotes new and existing DCI products to customers, where appropriate (soft selling).
• Acts as host/ambassador to assigned customers in attendance at the annual DCI Users Conference.

Required Education, Experience and Skills

• Bachelor of Business Administration or related is strongly preferred.
• Two years work experience in a financial organization, preferably in a customer service or account management role.
• Three years experience in financial data processing.
• Must possess general knowledge of all areas of the banking industry and related financial data processing.
• Advanced knowledge of financial institution processing service provisions.
• Knowledge of bank compliance regulations.
• Advanced knowledge of financial computing applications and general PC operations.
• Excellent leadership skills and conduct of interpersonal relations.
• Excellent verbal and interpersonal communication skills, in person and through use of telephone.
• Advanced PC operation and testing skills, word-processing, and spreadsheet software proficiency, Microsoft Excel, Word, and Microsoft Office, and Windows applications required.
• Possesses sound analytical problem determination and problem-solving skills.
• Effective planning, coordination, time management, and organization skills.

The PT Balance Clerk is responsible for investigating, re-entering, and balancing check items that reject under normal processing, which includes balancing and verifying that debits and credits on grouped check and bank transaction items are equal, investigating, re-entering/MICR encoding, balancing rejected items, duplicate detection, and missing images.

Hours: M-F 6pm-10pm

Responsibilities:

Balancing

• Balances and verifies that debits and credits on grouped check and bank transaction items are equal.
• Prepares and transmits outgoing cashletter files.
• Enters data from automatic item collection rejects for all applications through a CRT and/or PC terminal.
• Investigates, re-enters rejected micr information, balances rejected items, follows verification procedures to detect duplicate items.
• Builds and balances POD runs into the AFS system.
• Build, archive, and print statement files.
• Responds promptly to questions, concerns to bank customer contacts, and ensures the timely resolution of all problems that would occur with item processing.

General Item Processing Objectives

• Maintains standards and schedules established by DCI’s Item Processing department.
• Informs supervisor of problems and assists in resolution.
• Assists in maintaining continuous quality control.
• Assists in evaluating current procedures and schedules, as requested, and suggests ideas to efficiently expedite item processing.

Other

• Provides back up to all functions and duties performed by other balance room employees.
• Provides back up to specified item processing functions and duties performed by other IP employees as requested.
• Ensures that processing and balance room areas, as well as personal work area, and other shared departmental work areas are maintained in a neat and organized manner.
• Performs other related duties as assigned.

Requirements

• Basic understanding and knowledge of individual bank item transaction processing in an image and traditional bank processing environment.
• Basic understanding of bank item processing operations.
• Learns and maintains knowledge of bank numbers assigned to banks processed.
• Introductory knowledge of financial data processing, balancing, and bank bookkeeping preferred.
• Minimum 10-key by touch at a rate of 1500 items per hour.
• Strong visual error detection skills.
• Basic data-entry proficiency.
• Strong verbal and interpersonal communication skills.
• Excellent organization skills.