Join Our Team

Are you a dynamic problem-solver with a passion for delivering exceptional service? Do you enjoy coordinating complex technical implementations and fostering strong client relationships? If so, you may be the perfect fit for our Card Services Implementation Specialist role!

In this position, you’ll play a pivotal role in coordinating the implementation of ATM cards, debit cards, ATM terminals, and related services for our client financial institutions. You’ll also provide ongoing support, act as a liaison between DCI’s clients and our Card Services Department, and ensure the smooth operation of cutting-edge card and electronic funds transfer (EFT) products.

This role offers flexibility for in-office, hybrid, or remote work arrangements.

What You’ll Do:

Key responsibilities include:

• Implementation Coordination:
  • Plan, coordinate, and execute implementations, conversions, and special projects for card services and EFT products.
  • Complete all required network contracts and paperwork for new and existing services.
  • Develop, maintain, and document both implementation and operational procedures for client institutions.
  • Collaborate with teams to enhance procedural efficiency and effectiveness.
• Ongoing Support, Problem Resolution & Development:
  • Research and resolve second-level issues related to card and ATM services.
  • Coordinate client requests with card vendors to address specific needs.
  • Assist with the development and rollout of new card products and system enhancements.
  • Support cross-departmental testing and production processing initiatives.
• Additional Responsibilities:
  • Monitor client satisfaction to ensure expectations for service quality and accuracy are consistently met.
  • Assist in marketing InstaKEY services through client outreach and written proposals.
  • Provide backup support for other Card Services team members as needed.

What We’re Looking For:

Required Qualifications:

• Ability to travel up to 50% to support project implementation and conversions.
• Proven ability to manage multiple projects under tight deadlines while maintaining attention to detail.
• Proficiency in MS Office applications.
• Flexibility to work after hours, on-call, or weekends as required.
• Strong commitment to regular and reliable attendance.

What Will Help You Stand Out:

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience.
• At least 2 years of experience in a customer-facing role, preferably in EFT or financial services.
• Knowledge of online transactions, ATM terminal operations, and financial institution settlements.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to work independently and collaboratively in a team environment.

A Day in the Life:

Imagine starting your day by coordinating a seamless ATM card implementation for a community bank. You’ll follow up with team members on the progress of ongoing client projects and resolve second-level technical issues using advanced research tools. As the day progresses, you’ll contribute to procedural improvements and brainstorm new product ideas, knowing your work is enabling community banks to offer competitive, world-class services.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Deliver the best possible client experience, ensuring their needs are always met.
• Attitude Over Aptitude: Bring a proactive mindset, and we’ll provide the tools for your success.
• Open and Frequent Communication: Foster transparency and collaboration across teams.
• Trust and Accountability: Take ownership of your work and uphold the highest standards.
• Honesty and Integrity in Everything We Do: Align every decision and action with ethical practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Are you a strategic thinker and solution-focused fintech insider who thrives on building relationships and telling a compelling brand story? Do you enjoy shaping the future of community banking through innovative partnerships and sales strategies? If so, we’d love to have you join our team as a FinTech Solutions Manager!

In this role, you’ll be a key contributor to our Sales Team, responsible for managing and expanding our fintech-focused partnerships. You’ll help carve out and lead DCI’s fintech sales strategy, driving adoption of our core processing services while working closely with community banks and industry vendors. Your work will position DCI as a powerful fintech ally, empowering local institutions to compete and thrive in a rapidly changing financial landscape.

What You’ll Do:

Key responsibilities include:

• Build and manage fintech-focused sales pipelines, partnering with new and existing DCI clients to deliver innovative technology and services.
• Lead consultative sales processes, uncovering client needs, offering tailored solutions, and closing deals that drive mutual success.
• Serve as a brand ambassador and trusted advisor — educating partners on DCI’s fintech offerings and representing us at industry events.
• Collaborate with our marketing relationships to publicize DCI’s fintech story and expand brand visibility through strategic campaigns.
• Identify and research new fintech trends, BaaS opportunities, and competitor activity to inform go-to-market strategies.
• Conduct compelling presentations and webinars to showcase DCI solutions in a dynamic, engaging way.
• Provide feedback to internal teams on product-market fit, sales trends, and customer needs to enhance offerings.
• Maintain accurate CRM activity in DCI’s preferred tools (Salesforce CPQ, NetSuite, Hubspot, etc.) and deliver regular performance updates.
• Work closely with the broader sales team to support a unified DCI sales strategy — no silos here, we win as one team.
• Travel frequently (up to 50%) to customer sites, industry events, and our Hutchinson, KS headquarters.

What We’re Looking For:

Required Qualifications:

• Minimum 4 years of successful sales experience in the fintech or core processing space, ideally with a focus on SaaS or financial services.
• Proven ability to solve complex problems, offer solutions, and independently work inbound/outbound leads.
• Strong understanding of the banking technology ecosystem, including operations, compliance, and digital transformation needs.
• Excellent communication and client engagement skills.
• Experience using tools like Salesforce CPQ, NetSuite, Hubspot, or similar to manage sales pipelines and performance.
• High level of comfort with travel and relationship-based selling.
• Strong organizational skills and attention to detail.
• Self-starter with a solutions-oriented mindset and the ability to work autonomously.
• Thrives in a fast-paced, evolving environment. Brings flexibility, resilience, and a willingness to pivot quickly as priorities or industry dynamics shift.
• Normal office working conditions.
• Ability to travel up to 50%.
• Ability to lift up to 25 lbs.

What Will Help You Stand Out:

Preferred Qualifications:

• Deep industry connections and recognition within Banking-as-a-Service (BaaS) and fintech.
• Public speaking experience at trade shows, conferences, or webinars.
• Bachelor’s degree in Marketing, Business, or a related field — or equivalent industry certifications.
• Background working closely with internal marketing or branding teams to shape messaging and voice.

A Day in the Life:

Imagine starting your day by meeting with a prospective fintech partner to explore how DCI can enhance their banking technology strategy. From there, you’ll prep for an upcoming webinar where you’re representing DCI as a thought leader in the fintech space. In the afternoon, you collaborate with our marketing vendor to launch a new campaign that tells our story — then wrap up by entering new insights into Salesforce and preparing for a trade show next week. Every day is different, but each one builds momentum toward helping community banks succeed in a digital-first world.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

RESPONSIBILITIES

Classroom/Web-based Instruction

• Conducts classroom and web-based training to customers and DCI employees in the function and use of DCI applications.
• Prepares instructional material and course outlines pertaining to DCI applications.
• Communicates the implications and effects of federal regulations that relate to DCI applications.
• Presents new bank education information and instructional materials using PCs, Internet, and other tools.
• Prepares training materials and leads presentations and education sessions at the annual DCI Conference.

Online Learning Content (eLearning)

• Develops, authors, and maintains online courses that provide recorded, interactive instruction to customers and DCI employees in the function and use of DCI applications.

Operational Reviews

• Conducts on-site system usage reviews with DCI customers to improve customer knowledge and understanding of DCI software applications.
• Completes written reports for customers following on-site observation.

Product Development

• Assists with design and testing of new products and enhancements to DCI processing systems.

Customer Support

• Receives, logs, and responds to telephone and written correspondence from DCI customers regarding questions about DCI products and reports.
• Maintains and strives to improve customer knowledge and understanding of DCI software applications.
• Researches and resolves customer questions and concerns.
• Monitors DCI application performance and communicates any problems and concerns to Product Manager.
• Provides input and makes suggestions for User Documentation.
• Provides support to on-site project group and conversion teams.

Other

• Provides back-up support for taking calls and performing functions and duties of other Customer Services Representatives as needed.
• Ensures that personal work area and other shared work areas are maintained in a neat and organized manner.
• Performs other related duties as assigned.

Requirements

EDUCATION REQUIREMENTS

• BBA or BS in Business, Information Systems, Education, or equivalent work experience.
• One to three years of experience in business or educational training and/or equivalent experience in a financial institution.

POSITION KNOWLEDGE/SKILLS

• General knowledge of all areas of the banking industry and related financial data processing helpful.
• Knowledge and understanding of bank compliance regulations that relate to DCI applications helpful.
• Presentation and information delivery skills.
• Excellent leadership skills.
• Classroom management skills helpful.
• Ability to work independently or with a team; appropriate conduct of interpersonal relations.
• Excellent verbal and interpersonal communication skills, both in person and through use of telephone.
• Advanced PC operation and testing skills, word-processing, and spreadsheet software proficiency; Microsoft Excel, PowerPoint, Word, and Outlook, and Windows applications required.
• Online course authoring software experience helpful.
• Sound analytical problem determination and problem-solving skills.
• Effective planning, coordination, time management, and organization skills.
• Effective communication skills in writing and speaking clearly and concisely.
• Strong documentation and written communication skills.

JOB CONTEXT

• Normal office and classroom working conditions.
• Periods of extensive travel.
• PHYSICAL REQUIREMENTS
• Periods of standing and walking.
• Extended periods of driving or flying.
• Occasional heavy lifting (up to 50 pounds).

Are you detail-oriented and methodical? Do you enjoy keeping things running smoothly behind the scenes to support a bigger mission? If so, we’d love to have you join our team as a Month-End Statement Specialist!

In this role, you’ll be a key contributor to our Backroom Services team in Hutchinson, helping ensure that statement processing and mail preparation for our community bank clients happens accurately and on schedule. Your attention to detail and ability to manage repetitive yet essential tasks directly supports the day-to-day operations of our clients—and their communities.

What You’ll Do:

Key responsibilities include:

• Process and prepare bank statements and forms using folding, insertion, and other mailing equipment.
• Fold, stuff, and prepare overdraft/NSF notices and other special mailings.
• Apply postage and prepare outgoing mail in accordance with postal regulations.
• Sort, weigh, and post mail items; place posted mail into appropriate trays and deliver to distribution centers if needed.
• Monitor and maintain mailroom equipment and supplies such as envelopes.
• Follow daily schedules and quality standards set by the Backroom Services team.
• Assist with training new processors and answer questions as needed.
• Keep personal and shared workspaces clean and organized.
• Provide backup for other Backroom Services tasks and assist in resolving issues as they arise. 

A Day in the Life:

Imagine starting your day by organizing and prepping large batches of statements, folding them with precision, and loading them into mailing machines. As the day progresses, you’ll keep the workflow smooth by restocking supplies, checking for errors, and collaborating with your team to hit important deadlines. By the end of your shift, you’ll know your work helped keep our clients’ banking operations running seamlessly.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We’re Looking For:

Required Qualifications:

• Basic data entry proficiency.
• Strong visual error detection skills.
• Good verbal and interpersonal communication skills.
• Ability to maintain regular and reliable attendance.
• Strong organization skills and the ability to manage repetitive tasks with accuracy.
• Ability to lift up to 8 lbs. frequently and perform repetitive physical tasks like standing, sitting, folding, and inserting.
•  

What Will Help You Stand Out:

Preferred Qualifications:

• Basic understanding of bank transaction processing in an image-based processing environment.
• Introductory knowledge of financial data processing, balancing, or bookkeeping.
• Experience working in a production or mailroom setting.
• Familiarity with using postage meters or folding/insertion machines.
• Prior banking experience is always a plus at DCI!

Are you collaborative, analytical, and excited about solving complex issues that connect the dots between support and development? Do you thrive in a fast-paced, team-oriented environment where you get to help shape processes and deliver real impact to community banks? If so, we’d love to have you join our team as a Sr. 2nd Level Support Business Analyst!

In this role, you’ll be embedded within the deposits development team and serve as a bridge between customer support and development staff. You’ll be helping prioritize incoming items from support, clarify technical changes, and ensure seamless communication across teams. Whether you’re diving into issue reproduction, gathering business requirements, or providing backup assistance to support, you’ll be making a meaningful impact by enabling our community bank clients to deliver top-tier financial services.

What You'll Do

Key responsibilities include:

• Act as a liaison between support and development teams by investigating, documenting, and reproducing reported issues to ensure smooth handoffs and efficient resolutions.
• Participate in all SCRUM meetings, monthly customer support check-ins, and cross-functional discussions to maintain alignment between evolving client needs and development priorities.
• Assist with the review, triage, and prioritization of client-reported enhancement requests and bug fixes.
• Collaborate with the development team and support staff to gather and document detailed business requirements for new features and product enhancements.
• Simplify and articulate technical changes in a way that enables support to provide accurate, customer-friendly communication.
• Take ownership of validation efforts by collaborating across teams to reproduce reported issues, perform hands-on functional testing, and confirm that resolutions are effective and ready for client use.
• Provide guidance to internal teams and assist support, education, or implementation teams with system-related inquiries.
• Assist with maintaining documentation including workflows, edits to existing documentation, etc.
• Communicate issues and resolutions in internal case tracking system.
• Contribute to process improvements by identifying patterns in recurring issues and suggesting long-term solutions.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 3–5 years of experience in banking and/or data processing environments.
• Excellent verbal and written communication skills, with the ability to collaborate seamlessly across cross-functional teams and explain complex issues with confidence.
• High attention to detail and accuracy in both technical and documentation tasks.
• Strong initiative and a proactive mindset—you’re the type to dive in, find answers, and keep things moving forward.
• Analytical problem-solving abilities with a focus on practical, customer-centered solutions.

What Will Help You Stand Out

Preferred qualifications include:

• Experience or familiarity with deposit processing applications or systems.
• Solid working knowledge of banking operations and financial data processing
• Advanced understanding of financial computing tools and general PC operations.
• Strong planning, coordination, and organizational skills.  

A Day in the Life

Imagine starting your day by collaborating with support to troubleshoot a complex issue reported by a client, then stepping into a SCRUM meeting to discuss priority updates with the development team. Later, you may review enhancement requests, validate a fix in a test environment, and/or document updates so support can easily communicate changes to customers. Each day, you’ll have a hand in improving both internal workflows and external client outcomes—making an immediate and lasting impact.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.  

What You’ll Do

Key responsibilities include:

• Develop, test, debug, and document software used to convert and migrate customer data based on defined business requirements
   
• Write secure, high-performance code that ensures efficient processing and optimal system performance
   
• Maintain a strong working knowledge of DCI applications to support effective customer data migrations
   
• Participate in code reviews to ensure adherence to development standards, security guidelines, and specifications
   
• Create and maintain technical documentation, operational documentation, and user guides
   
• Analyze existing programs and recommend enhancements or new solutions to improve efficiency and resource utilization
   
• Collaborate with Implementation, Customer Support, Education, and other internal teams to support conversions and resolve software-related questions
   
• Assist with coordination of implementation and training efforts related to new or updated programs
   
• Stay current on development platforms, tools, methodologies, and standards used by the Development Department
   
• Provide backup support to other developers and internal departments as needed
   
• Complete required technical and organizational training to expand knowledge and skills

Requirements

What We’re Looking For

To be considered for this role, you’ll need the following required qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, and/or equivalent experience
   
• Three or more years of development or conversion programming experience
   
• Experience working in Linux environments, including use of command-line tools
   
• Proficiency with relational databases such as Oracle and SQL Server
   
• Experience working with core financial processing software, including conversion and de-conversion activities
   
• Availability to work weekend hours when supporting conversions (1–2 Saturdays per month)
   
• Regular and reliable attendance is required
   

What Will Help You Stand Out

• Strong understanding of secure coding practices and performance optimization
   
• Excellent analytical and problem-solving skills
   
• Experience supporting banking systems or financial data processing platforms
   
• Banking experience is preferred for all positions
   

A Day in the Life

You’ll begin your day reviewing conversion tasks and collaborating with your team on active client projects. You may spend the morning developing or enhancing conversion programs, followed by testing and debugging data migration logic. Later in the day, you might assist the Implementation team with a conversion-related question, participate in a code review, or update technical documentation. By the end of the day, your work will directly support successful client transitions and reliable banking operations.

Why Join DCI?

At DCI, you’re not just filling a role — you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

We offer comprehensive benefits, opportunities for professional growth, and a supportive, collaborative work environment where every team member is valued and encouraged to contribute to the company’s success.

Our Core Values

• The Customer Comes First – Always: You’ll focus on delivering the best possible experience for our clients and meeting their needs with care and precision.
   
• Attitude Over Aptitude: We value a proactive mindset and a willingness to learn.
   
• Open and Frequent Communication: Transparency and collaboration drive our success.
   
• Trust and Accountability: You’ll take ownership of your work and uphold high standards.
   
• Honesty and Integrity in Everything We Do: Every action and decision aligns with our values.
   

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!